SHIPPING & RETURNS STATEMENT
All orders are sent by UPS Standard delivery, a tracked service with a 1 business day turn around for most zones. All products are shipped after 48 hours cure time, in suitable packaging and marked as fragile.
UK orders over £80 are eligible for FREE SHIPPING at checkout.
All International Shipping options provide either a UPS standard shipping (1 business day) OR Royal Mail Economy International Shipping, depending which zone you are in. UPS is always a tracked service, Royal Mail is not.
- Western Europe is up to 2 weeks
- Eastern Europe in up to 5 weeks
- North America in up to 6 weeks
- South America, Africa and Asia in up to 8 weeks
- Australia in up to 12 weeks
International Standard Shipping via Royal Mail - Please be aware when choosing this shipping option that there is no tracking service and can take varied amounts of time to arrive, generally:
- Europe delivery aim: 3-5 working days
- Worldwide delivery aim: 6-7 working days
PLEASE NOTE: The customer is liable for customs charges and duties, we are unable to estimate how much this will be as the decision is made by the customs authority.
UPS will make numerous attempts to deliver your parcel and in some cases, leave a calling card for a local UPS collection point. Items will be held for the period stated, if you do not collect the item(s) in this time then they will be returned to sender. Postage charge will then be payable in order for us to resend the items to you, we will not refund on the basis of non-collection so please make every effort to ensure you collect within the time frame given by UPS. This is out of our control and sits within the delivery company policy.
We hope that you love your order and enjoy your purchase as much as we did in making them, each item is crafted by hand. This means that each piece will have their own characterisations, shades and differences in appearance. Frosting is a natural occurrence when working with soy wax and may be present in some of our creations. For this reason we operate on a no returns basis, however, if there are any problems with an item you receive (i.e. postal damage on arrival) please send us an email at firstname.lastname@example.org, with a photograph of the condition as it arrived. If it is prior agreed and you do need to return an item, then the customer will be liable for the return postage (unless otherwise stated).